Case Study 1 – Development Center for World's Largest B2B Portal
The Customer
The customer is a Enterprise size B2B Portal Development company based in The India, with a staff of 200 people, including developers, project managers and customer support executives.
The Challenge
With an increased need to automate processes and tasks, the customer was overwhelmed with the demand for their services, to consult and develop solutions. With the increase in work load the customer was forced to turn down new project requests, which obviously did not help them grow.
Increasing manpower locally was an option the customer did not want to use, because of increased overheads and problems in future in case they did not have the same amount of work. Local policies do not allow them to fire people overnight.
The Solution
i-presence studied the requirements of the customer in terms of additional resources and came up with a solution which allowed the customer to convert all his existing people to project managers, who would work with Indian Developers. The Indian team would be involved in most of the development, while their project managers plan all the tasks as per project requirements
The Benefits
- Lower overhead costs upto 65% savings - helps the company become competitive
- Quick increase / decrease in team size as and when needed
- Easily available resources for any platform
- Working in common time zone as the customer
- Existing people move to higher level tasks such as planning, helping the company get more at the same cost.
